Refund policy

🔄 Return & Refund Policy

At Stamporaa.com, your satisfaction is our priority. We take great care in crafting customized products that are unique to you. Since each item is made-to-order, returns and refunds are limited to specific conditions, as outlined below.

🚫 No Returns on Personalized Products

Due to the nature of customized and personalized gifting, we do not accept returns or offer refunds for:

  • Change of mind

  • Incorrect customization details provided by the customer

  • Minor design or color variations due to screen differences

  • Non-damage-related dissatisfaction

All products are created based on the exact personalization input received from the customer. Please double-check all details (names, dates, photos, spellings, etc.) before placing your order.

✅ Accepted Returns – Damaged or Incorrect Items

We accept return or replacement only in the following cases:

  • The product is physically damaged during transit

  • The customization is incorrect due to our mistake

  • You received a wrong product

To initiate a return, the following conditions must be met:

  • You must notify us within 48 hours of receiving the product

  • An unboxing video and clear photos showing the damage or error must be shared

  • The product must be unused and in its original packaging

If approved, we will offer:

  • A replacement of the product at no additional cost

  • Or a credit note/refund (in rare cases where replacement is not possible)

🔁 Replacement Process

To request a return or replacement:

  1. Email us at help@stamporaa.com within 48 hours of delivery

  2. Include your order number, issue details, and photo/video evidence

  3. Our team will respond within 24–48 hours to resolve the issue

💳 Refund Timeline (If Applicable)

  • Refunds (only in exceptional approved cases) will be processed within 7-10 business days after approval

  • Refunds will be credited to the original payment method

  • We do not refund shipping charges unless the product is faulty or incorrect due to our error

⚠️ Important Notes

  • No returns will be accepted without prior communication and approval from our support team

  • Orders returned without valid reason or proof will not be eligible for replacement/refund

  • COD orders (if applicable) are not eligible for refund; only store credit may be provided

📞 Need Assistance?

For return or refund-related queries, please contact:
📧 Email (Support): help@stamporaa.com
📍 Address: Mumbai, India

We’re here to ensure you receive not just a gift, but a meaningful and delightful experience.